Your Number #1 Support Centre Partner

Outsourced Customer Support With The Wow Factor!

What We Can Offer

Interested in working with Subfero? Find out how our team can help your business.

Subfero Careers

Find out about Subfero and how you can join our fantastic team.

About Us

Meet the team and see how they can help your business grow

Company

Learn more about the company and our concierge services

Case Study

Subfero are Microsofts Number #1 Office 365 Support Partner

Latest News

Keep up to date with the latest news from our Aztec West offices

Our Focus:

Traditional, person to person, communication.

 

Huge focus on employee happiness, well-being and development

 

A diligent and focused recruitment strategy to attracting the best support staff
24-hour, 365-day operation

 

Stats We’re Proud Of:

94% First Day Resolutions (2018)
90% of Customers Rating 5/5 (2018)
49.3% of Tickets Rated (2018)
55% of Customers leaving comments (2018)

About Subfero

From the very beginning, we have committed ourselves to provide a support service that puts the Wow Factor! back into the customer experience.

Originally starting off as a close-knit team of 5 Ambassadors, our ability to offer excellent customer service, based on building rapport, understanding the customer needs, resolving all their issues and ensuring that the customer is always ‘King’, has got us where we are today.

Testimonials

“Absolutely fantastic help. Chantal was so thorough, She not only solved the problem I called about but also spotted that I’d signed up for the wrong service for what I needed. I really couldn’t fault her at all. Thank you so much!”

Chantal Stanford

“The service we received from Sebastian Kempf was incredible. He is an absolute champion and a credit to your company. He went above and beyond for us and made the process a lot simpler. Cheers, Sebastian!”

Sebastian Kempf

“Emie did a wonderful job helping me resolve my problem. This was a great experience. She let me know exactly what I needed to do and followed up with me until the problem was resolved. Very satisfied with the response time and help I received.”

Emievic Balbaera

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