Huge focus on employee happiness, well-being and development
A diligent and focused recruitment strategy to attracting the best support staff
24-hour, 365-day operation
Stats We’re Proud Of:
94% First Day Resolutions (2018)
90% of Customers Rating 5/5 (2018)
49.3% of Tickets Rated (2018)
55% of Customers leaving comments (2018)
From the very beginning, we have committed ourselves to provide a support service that puts the Wow Factor! back into the customer experience.
Originally starting off as a close-knit team of 5 Ambassadors, our ability to offer excellent customer service, based on building rapport, understanding the customer needs, resolving all their issues and ensuring that the customer is always ‘King’, has got us where we are today.
“Absolutely fantastic help. Chantal was so thorough, She not only solved the problem I called about but also spotted that I’d signed up for the wrong service for what I needed. I really couldn’t fault her at all. Thank you so much!”
“The service we received from Sebastian Kempf was incredible. He is an absolute champion and a credit to your company. He went above and beyond for us and made the process a lot simpler. Cheers, Sebastian!”
“Emie did a wonderful job helping me resolve my problem. This was a great experience. She let me know exactly what I needed to do and followed up with me until the problem was resolved. Very satisfied with the response time and help I received.”